Think payroll professionals are just math and tech whizzes? Think again! People in these jobs need sharp communication skills to cope with the job’s many tasks. How effectively a person in this role communicates information can directly impact the entire payroll department’s operations, and can also affect relationships with other branches of the business.
To understand more on the importance of effective communication as a payroll administrator and why it’s often a key requirement companies seek in new hires, let’s take a closer look!
Those With Payroll Administrator Careers Use Communication to Educate
To ensure a company’s employees feel their pay is correct, it’s crucial to have people in the payroll department who can educate everyone on how the payroll process works, and how paychecks have been calculated. Any and all changes to benefits and other pay elements must be clearly described either verbally, or through well-constructed emails or memos. Failure to clearly communicate things on time can kill the credibility not just of the payroll employee who makes the error, but of the company as a whole in the eyes of a disgruntled employee.
People with payroll administrator careers also need to educate employees on the crucial nature of deadlines to ensure everyone gets paid on time and that any debts owed to the government and other external organizations are duly paid to avoid penalties.
Good Communication Keeps Employees Updated on the Latest Developments
A payroll administrator must use effective communication to keep employees updated on changes that may impact their paycheques or company-provided benefits. These changes should be explained clearly via memos, emails, the company’s own intranet system, or some other method in a timely manner. Transparency and immediate communication on matters that can affect employee pay is key to maintaining company-wide morale.
If you’re doing your payroll administrator training, it’s important to understand how to approach written communication. In most circumstances, keeping the language simple, short, and clear is a good rule of thumb, so that the message can be easily understood by all. You should also always be sure to write business emails in a format that is formal in nature, to keep things professional.
A Tool to Remind People to Update Their Employee Details
People move and experience other changes to their personal circumstances all the time. Failing to let the payroll department know about such changes to their surname, address, emergency contact info, and more can cause problems. A simple memo sent out at a strategic time each year reminding everyone to update their personal details can get the job done.
Solid communication from a business’s payroll department makes all the difference to strengthening relationships between departments and keeping everyone paid on time—often boosting company morale and overall productivity as a result!
Are you interested in taking payroll administrator courses to pursue a rewarding career in this field?
Contact Canadian Business College today!